Track Your Order
Track Your PRB Order
Once your order ships, you'll receive a shipping confirmation email containing your tracking number and a direct link to track your package.
How to Track
- Check your email — look for a shipping confirmation from PRB. Check your spam/junk folder if you don't see it in your inbox.
- Find your tracking number — it's included in the shipping confirmation email.
- Visit the carrier's website — enter your tracking number on the carrier's tracking page (USPS, UPS, FedEx, or DHL depending on your shipping method).
Common Carrier Tracking Links
Estimated Delivery Times
| Destination | Estimated Delivery |
|---|---|
| United States (Standard) | 5–10 business days |
| United States (Expedited) | 2–5 business days |
| Canada, UK, Australia | 7–14 business days |
| Europe | 10–18 business days |
| Asia Pacific | 10–21 business days |
| Rest of World | 14–28 business days |
My Tracking Shows Delivered But I Haven't Received My Package
If your tracking shows delivered but you haven't received your order:
- Check with neighbors or building management
- Look in any secure package areas or mailboxes
- Wait 24 hours — carriers sometimes mark packages as delivered slightly early
- Contact your local post office with your tracking number
- If still unresolved after 48 hours, contact us and we'll help investigate
Haven't Received a Tracking Email?
Orders typically ship within 1–3 business days. If it's been more than 5 business days and you haven't received a shipping confirmation, please contact us with your order number and we'll look into it right away.
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